Information We Collect

When you register your pharmacy or use our coordination tools, we process the following categories of data:

• Pharmacy registration details: pharmacy name, physical address, and contact information.
• Staff account data: name, work email, and phone number for authorised users.
• Patient-related data you upload: prescription schedules, refill dates, and medication lists for adherence tracking.
• Technical data: device type, browser version, IP address, and usage logs for system security and performance monitoring.
• Communication records: SMS delivery logs, message timestamps, and opt-out preferences.

How We Use Your Information

We process data solely to deliver the medication reminder and pharmacy coordination service:

• Generating and sending SMS reminders for repeat prescriptions and refill schedules.
• Producing compliance reports for clinicians and pharmacy teams.
• Integrating with dispensing software to synchronise prescription cycles.
• Maintaining service security, troubleshooting technical issues, and preventing misuse.
• Improving platform reliability through aggregated, anonymised usage analytics.

Cookies and Tracking

Our platform uses essential cookies to keep you logged in and to remember your preferences. We also use basic analytics cookies to understand how the service is used, such as page visits and feature interactions. These do not collect personal health information. You can disable cookies in your browser, though some parts of the platform may not function correctly without them.

Data Sharing and Third Parties

We do not sell personal data. We share information only with service providers who help operate the platform, including:

• Hosting providers that store encrypted data on secure servers.
• SMS gateway providers that deliver reminder messages to patients.
• Analytics services that process aggregated usage data.
• Dispensing software vendors you connect to, only with your explicit authorisation.

All third parties are bound by data processing agreements and may only use data to perform their specific function.

Data Retention and Security

We retain pharmacy account data for as long as your account is active. Patient adherence records are kept for the duration of your service agreement, after which they are securely deleted. SMS delivery logs are retained for 12 months to support compliance reporting. All data is encrypted in transit and at rest, and access is restricted to authorised personnel only.

Your Rights

You have the right to access, correct, or delete the personal data we hold about your pharmacy. You may also request a copy of your data in a portable format, withdraw consent for SMS communications at any time, or object to specific processing activities. To exercise any of these rights, contact us using the details below. We respond to all verified requests within 30 days.

Transparency Statement

ContactRx does not make misleading claims about outcomes, use fake endorsements, or present itself as affiliated with any government body or official health authority. We do not guarantee specific adherence rates or clinical results. Any improvements in patient outcomes depend on proper use of the platform and the professional judgement of healthcare providers.

Contact for Privacy Requests

For any privacy-related questions, data access requests, or concerns about how your information is handled, please reach out:

ContactRx
97062 Pearl Mill
Port Priscillafurt, EC 8430
Phone: 0533807742
Email: info@contactrx.com